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August 01, 2024
Of course key users have extended business knowledge which is of utmost importance to validate and verify if the new SAP Solution is supporting and meeting the business needs. But do your key users know how to test effectively and efficiently? Is your organization well organized to support the SAP key user to take part of your SAP Testing?
Most Test Managers with experience in SAP (or ERP) projects are familiar with the challenges to get sufficient key users onboarded for testing. It is beneficial to have key users onboarded and involved early in a project phase:
Overall, involving key users in SAP testing is critical to the success of the project and the long-term success of the SAP solution. It helps to ensure that the SAP solution meets the specific requirements of the business, is adopted and used effectively by end users.
Unfortunately, during complex SAP implementations, it occurs often that key users are not engaged sufficient in SAP testing. There are several reasons why these users may not be included in SAP testing:
To overcome these challenges, it is essential to educate and train key users about the importance of SAP testing and their role in the process. They are the linking pin for the SAP solution. It is important to engage them in the “WHY” the organization is making business transformations. Providing training and support build their confidence and expertise in testing.
Additionally, it is important to communicate clearly and frequently about the testing process, expectations, and outcomes to minimize miscommunication. Finally, organizations must ensure they have sufficient resources and management support to involve key users in SAP testing activities.
Sr SAP Test Manager, Sogeti
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